The units can be set up on any level area indoors or outside.  Grass, concrete or asphalt are acceptable outdoor surfaces as long as they are located away from streets, pools, waterfronts and other dangerous environments.    The minimum area needed is 20ft. X 28ft. and a height clearance of 15 feet.

What kind of power source is required?

The area needs to be clear of all ground debris such as rocks, sticks, pet litter etc. and clear of overhanging dangers like branches and power lines.  You must ensure that all underground utilities and/or sprinkler systems have been clearly marked before set up.  We anchor the inflatable units to the ground with long metal stakes.  BC One Call, “call before you dig” (1-800-474-6886), will locate your underground services for you.  (This free service takes a minimum of three days.)

We need a  safe unobstructed access to the set up area  (minimum width of 3.5 feet)  If an access or set up area is too dangerous or the unit area has not been properly prepped before time of delivery than we will not be able to set up the inflatable unit(s) which will result in the deposit being forfeited

The minimum age is 3 years old and the maximum age is 12 years.  Children need to be grouped together according to their age and size.  This is to ensure the safety of the smaller children.  Adults are not permitted on the bouncy castles.

No.  The units cannot be rented out when raining or in windy conditions that exceed 25km/hr.  The inflatable units use electrical blowers which can cause electrocution when wet.  The units become extremely slippery when wet and may cause serious injury.
Damage to the unit(s) and injury to participants may occur if high winds are present.

A full refund of the customer’s deposit can be made if the customer cancels at least 14 days prior to the date of the event. If cancellation is made afterwards the deposit will be forfeited.  On the day of the rental cancellations can be made due to bad weather conditions and a refund will be granted; however once the unit(s) has been set up there will be no reimbursement for bad weather during the rental period.  If bad weather is imminent Jump Up Inflatables Inc. reserves the right to cancel the reservation up to the time of delivery and will reimburse the customer.

Yes.  You will be required to sign a liability waiver before the unit(s) is set up and a rental agreement/terms and conditions form after it has been set up.  One of our certified operators will go over all the Safety Rules and Instructions with you.  Once this form has been signed you are responsible for looking after the unit(s) until Jump Up Inflatables comes to take it down.  

Note: A responsible adult knowledgeable with the safety rules and instructions of the inflatable unit(s) must always be operating the unit(s) from the time of set up to take down.

Yes.  For an additional hourly fee we can provide you with an operator.

How safe are your inflatable units?